Seeking an experienced individual that will be responsible for handling the day to day operations of a busy Power Generation Service department. The ideal candidate will work with each reporting Service Advisor on establishing standards of excellence in the following areas:
- Employee development – recruiting, training, career planning and performance evaluations. Ensuring that people are placed in proper roles where they can succeed.
- Service efficiencies via – Technician Productivity priorities, safety, WIP quality and Service Letter completion rate.
- Cooperation with other departments – sales, parts, product support sales, and technical support.
- All administrative activities – work order analysis, documentation, service reports & claim processing.
- Customer relations – with the constant and continuous goal of ensuring excellence in this area.
- Excellent asset maintenance – for functionality and to ensure a positive customer image.
- Compliance with company and with Caterpillar policies and procedures.